RetailCraft 13 – “Loyalty and desirability” – Harvey Nichols, Feelunique and The Watchshop
We’re back to school in style as Gail Shuman, Jennifer Roebuck and Robin Phillips join Vera Hartmuth and Ian Jindal in our London studio.
RetailCraft 12 – “Summer Bookclub” – Martin Newman, Natalie Berg, Miya Knights and Richard Hammond in the studio discussing their recent retail books
In the spirit of ’summer reading’ and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio
RetailCraft 11- “Boots, Bags and Vintage” – Ian Jindal in conversation with Deckers, Radley and Beyond Retro
Back in the studio for this episode we’re joined by three retailers covering feet, handbags and vintage.
RetailCraft 10 – “Danish Jewels” – visiting Georg Jensen and Pandora in Copenhagen, with Ian Jindal
This month we’ve let Ian Jindal out of the studio, and he’s been on a road trip to Copenhagen. Ian was there to host a RetailCraft Dinner, where we bring together the people behind brands’ successes for an off-the-record evening of conversation. During the day, however, he visited two Danish-yet-global jewellery brands to see how […]
RetailCraft 09 – “Get the Store Experience Right!” – conversation with Harrods and about the RetailX Luxury Sector Report
We have Luxury on our minds this episode, starting with an interview with David Boyle, Customer Insights Director at Harrods. We hear how data and insight are used to support the one-of-a-kind cross-channel experience for this unique store, and we present an extract from our conversation with David.
RetailCraft 08 – “Hands.made” Ian Jindal in conversation with made.com and Crabtree Evelyn
A half hour’s discussion on the people behind the performance in multichannel retail. In this retail podcast, we look at two brands (one new, one longer-standing) talking about their approach to ’the store’. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their ’townhouse’ approach, we are privileged to […]
RetailCraft 07 – “Love, comma” – in conversation with Sienne Veit of John Lewis and Alexandre Meerson of Meerson
Sienne Veit, (Director, Digital at John Lewis) and Alexandre Meerson (founder of the eponymous Meerson brand) join us the studio to chat over a range of topics – although we keep coming back to love!
RetailCraft 06 – Sean Mckee from Schuh and the new Growth 2000 Index
Sean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour.
RetailCraft 05 – ‘all cake, no ache’ – with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250
In our 5th episode’s discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown.
RetailCraft 04 – Dreamforce, Zippin’s CEO Krishna Motukuri, beyond checkout and the Top500
Back in the studio after the summer, we have an episode that’s roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the “Amazon Go”-style checkout-less store.
